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- Bloomen
- ★☆☆☆☆
- You're our 212th visitor.
What do you think?
Sent on the 17th of October, 2019
Poor
I am not going to sugar coat this as your service almost made a detrimental negative effect on my personal life decisions.
Due to the fact I received the wrong colour flowers and NO note, I got extremely angry and upset at my partner. The whole day I was wallowing in my anger that he did not pay attention to the details of what colour flowers I liked. Plus to be so insensitive and not include a note? I was thinking this guy has to be kidding me. I thought he knew me and listened to me, but to now finally be speaking to him again - I realize it was actually your company. I was on the verge of breaking up for GOOD with my partner because of the minor details of your service. I was crying and felt super hurt and to know that your company/website prides itself for it's service? I was even more upset figuring out that I thought it was him and blamed him in my mind. But really it was your service that missed these minor details.
I was supposed to receive WHITE roses and a personal note. I received RED roses and NO note. I was so upset yesterday and mind you - I haven't been speaking to my partner in days! This was his gesture of showing me he cared for me & yesterday it really just topped it off for me, I really felt unappreciated and really misunderstood. This may not be a big deal to you as you just deliver flowers but the concept of receiving flowers should be a joyful and pleasant feeling. I was thinking NEVER to ever speak to my partner again because of this flower incident.
I am appalled at the level of service your company provides as the minor details of customer orders should be carefully looked over. You have no idea what the purpose of each order is for. To have based my decision on the actions of your company - I am disappointed and really upset that your company messed up and had made me feel like complete garbage for an entire 2 days.
Then they sent me the right coloured flowers the next day, didn't have the note AGAIN and decided to EMAIL me the note instead of hand deliver it.
However how can your delivery man rip off the most important part? The note! I'm really confused even at the level of customer service you provide as a company. The romantic gesture of him even doing it all - the note was the most special part. I'm not even sure if this even makes sense to you as a company but to even email the receiver the note?! I am appalled as that physical note was what I wanted the most. I really would appreciate if they had another delivery set to send the note.
I am super upset at your company for not understanding the little details - the importance it has to someone's life. Even if you read the contents of the note yourself, how special that is to me... Honestly I would appreciate it to be in a physical form. Do you think I would want to print this email out as a keepsake? It would just really remind of of the poor customer service overall than the context of the note.
I am not sure but it just seems to me that you do not value it's receiver's or the customer as if it was an important issue then emailing is not the way to do it. Emailing to me seems like its the easy way out, in a sense - I find it a way for your company to "save money" but in a sense disrespect the customer?
I understand there was two bouquets sent due to your company's error however I specifically had written an email of distress because I was so overly upset at the scenario - so much so that I needed to express it your staff. The note was the most special part about all this. I don't know if this is something you value - but that note is really something I would ask to be sent in physical form but again they ignored me and never replied. I really would recommend to value your customers and it's receivers. I have never in the history of receiving flowers dealt with unprofessionalism like this.
I am not going to sugar coat this as your service almost made a detrimental negative effect on my personal life decisions.
Due to the fact I received the wrong colour flowers and NO note, I got extremely angry and upset at my partner. The whole day I was wallowing in my anger that he did not pay attention to the details of what colour flowers I liked. Plus to be so insensitive and not include a note? I was thinking this guy has to be kidding me. I thought he knew me and listened to me, but to now finally be speaking to him again - I realize it was actually your company. I was on the verge of breaking up for GOOD with my partner because of the minor details of your service. I was crying and felt super hurt and to know that your company/website prides itself for it's service? I was even more upset figuring out that I thought it was him and blamed him in my mind. But really it was your service that missed these minor details.
I was supposed to receive WHITE roses and a personal note. I received RED roses and NO note. I was so upset yesterday and mind you - I haven't been speaking to my partner in days! This was his gesture of showing me he cared for me & yesterday it really just topped it off for me, I really felt unappreciated and really misunderstood. This may not be a big deal to you as you just deliver flowers but the concept of receiving flowers should be a joyful and pleasant feeling. I was thinking NEVER to ever speak to my partner again because of this flower incident.
I am appalled at the level of service your company provides as the minor details of customer orders should be carefully looked over. You have no idea what the purpose of each order is for. To have based my decision on the actions of your company - I am disappointed and really upset that your company messed up and had made me feel like complete garbage for an entire 2 days.
Then they sent me the right coloured flowers the next day, didn't have the note AGAIN and decided to EMAIL me the note instead of hand deliver it.
However how can your delivery man rip off the most important part? The note! I'm really confused even at the level of customer service you provide as a company. The romantic gesture of him even doing it all - the note was the most special part. I'm not even sure if this even makes sense to you as a company but to even email the receiver the note?! I am appalled as that physical note was what I wanted the most. I really would appreciate if they had another delivery set to send the note.
I am super upset at your company for not understanding the little details - the importance it has to someone's life. Even if you read the contents of the note yourself, how special that is to me... Honestly I would appreciate it to be in a physical form. Do you think I would want to print this email out as a keepsake? It would just really remind of of the poor customer service overall than the context of the note.
I am not sure but it just seems to me that you do not value it's receiver's or the customer as if it was an important issue then emailing is not the way to do it. Emailing to me seems like its the easy way out, in a sense - I find it a way for your company to "save money" but in a sense disrespect the customer?
I understand there was two bouquets sent due to your company's error however I specifically had written an email of distress because I was so overly upset at the scenario - so much so that I needed to express it your staff. The note was the most special part about all this. I don't know if this is something you value - but that note is really something I would ask to be sent in physical form but again they ignored me and never replied. I really would recommend to value your customers and it's receivers. I have never in the history of receiving flowers dealt with unprofessionalism like this.
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